Pega is unlimited in how big it can scale, which is not the case for most applications. This automation allows customer service representatives to spend less time on data entry and lookups, and more time focused on solving customers’ issues and service requests. Starting with just one Case, over time you can digitally transform the business.Ĭustomer engagement, customer service, intelligent automation
#WHAT IS PEGA TOOL MANUAL#
The software uses “Cases” for each application, and each Case mirrors what was once a manual process. Pega is all about creating a better customer service experience. Everything about Pega starts with the business need and the customer experience, and it comes with decades of evolution to continually improve. The platform has a Dev Studio within it, which allows business process owners, marketing departments and sales leaders to work directly with Pega developers to create new applications, improve and automate business processes, and automatically learn your business as it works to improve the customer experience.
#WHAT IS PEGA TOOL HOW TO#
Pega is no-code/low-code, which means it’s easy for non-technical people to learn how to build complex apps. Turns out that unless you’ve worked for a very large organization with thousands of employees, this enterprise-level digital process automation software is likely unfamiliar to you too. Typical Pega customers tend to be organizations with huge customer service representative call centers, ones that perform constant customer support activities, or government agencies that need a way to manage a massive number of processes and services. Airlines and insurance companies are just two examples of industries that rely on Pega to automate their processes for millions of transactions, making employees more efficient and cutting down the number of errors.
Pega is a business process management (BPM) platform that’s been around for 30+ years – yet when I polled my peers in the technology industry, 90% of them hadn’t even heard of it. We’re a group that prides ourselves on being up on all the coolest new tech, so the fact that nearly all of us had never heard of Pega BPM came as a shock. As our team at INNOVA Consulting rolls out plans to support Pegasystems through , I immersed myself in all things Pega.